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Platinum Yucatan Princess Adults Only Hotel Playa del Carmen, Playa del Carmen
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Key details
About the Hotel
Prolongacion 5Ta Avenida,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
Platinum Yucatan Princess Adults Only offers an all-inclusive beachfront experience in Riviera Maya with direct beach access, a sports area, and a 1291.5 ft² spa complex.
Premium Room Features
The Princess rooms feature whirlpool baths, 42-inch TVs, and private terraces. Platinum Deluxe accommodations include 24-hour concierge service and exclusive access to premium amenities.
Global Dining Options
Five all-inclusive restaurants serve Mediterranean, Asian, Italian, Tex-Mex, and international cuisine. The Kotatsu Restaurant features teppanyaki grills and a sushi bar.
Spa and Wellness
The Platinum Yucatan spa offers three hot tubs, double massage booths, and a beauty salon. Specialized treatments include Mayan rituals, aromatherapy, and hot stone massages.
Strategic Beach Location
Located 9.5 miles from Playa del Carmen Airport, the resort provides access to 5th Avenue's shopping and dining district. Nearby attractions include coral reefs for diving and snorkeling.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments
Wi-Fi
Free parking
24-hour services
24-hour reception
24-hour security
Babysitting
General
Non-smoking rooms
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Adults only
Baggage storage
Elevator
Currency exchange
ATM/Cash machine
Hairdresser
Smoke detectors
Fire extinguishers
Key card access
Key access
Sports & Fitness
Fitness center
Snorkeling
Tennis court
Golf course
Pool tables
Archery
Services
Room service
Housekeeping
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance
Stores/Commercial services
Welcome drink
Dining
In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Dinner
Special diet menus
Business
Business center
Meeting/ Banquet facilities
Fax/Photocopying
Children
Board games
Children's play area
Spa & Leisure
Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Karaoke
Night club
Entertainment
Garden area
Spa & wellness center
Sauna
Turkish bath
Steam room
Jacuzzi
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Body wraps
Massage
Hot spring bath
Make up services
Room features
Air conditioning
Mini-bar
Sitting area
Patio
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
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Location
Prolongacion 5Ta Avenida,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
Map view
Prolongacion 5Ta Avenida,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
City landmarks
152 Calle Quinta Avenida
Quinta Avenida
4.0
mi
Calle Xcalacoco North of Playa del Carmen
Playa
4200 ft
Beach
Xcalacoco
1.3
mi
Punta Bete
3200 ft
Beach
Point Esmeralda
1.9
mi
Golf Course
El Camaleon Golf Course
1.2
mi
Punta Venado
2.0
mi
Beach
Grand Coral Beach Club
1.5
mi
Golf Course
Grand Coral Golf Riviera Maya
1.6
mi
Beach
Punta Esmeralda Beach
2.0
mi
Carr Federal Mza 20 Lt 02
Go Natural Explorers
2.0
mi
Church of Guadalupe
2.6
mi
Calle 88 Norte
Playa Publica 88
2.4
mi
Gallery
Galeria Luis Sottil
2.5
mi
28 de Julio Square
2.3
mi
Playa del Carmen
Xca-Ha Park
2.4
mi
Cancun-Tulum Highway
Punta Venado Bike Park
2.5
mi
Museums
Zona Arqueologica Tulum
2.4
mi
Gallery
Amate Gallery
2.5
mi
Kingdom Hall of Jehovah's Witnesses
2.5
mi
Carretera Federal Tulum Km 244 A 5 Kilometros Del Cenote Dos Ojos
Cenote Misterio Maya
2.9
mi
Events
Salon Tres Rios I
2.8
mi
Dive Sites
2.9
mi
Carretera Chetumal - Puerto Juare Playa del Carmen
Xavage Park by Xcaret
3.0
mi
Albatros
Martina Beach Club
3.1
mi
5ta Avenida Via 38 Building next to ACACAO
La 5ta Hacienda
3.2
mi
Gallery
Tierra Huichol
3.2
mi
Gallery
La Galeria de Playa Art Gallery
3.5
mi
Avenida entre 24 y 34 calles 5a
Caminarte
3.5
mi
Carretera Federal Km 104 Playa de Akumal
Galeria Lamanai
3.6
mi
Nearby
Punta Bete
2800 ft
Restaurants
Koh Thai
4300 ft
Predio El Limonar fraccion 2
Reviews and Ratings
Feedback from previous guests about their experience.
82%
enjoyed the hotel and would happily stay again
8.2/10
Great
Rooms
6.6
Location
6.6
Service
6.4
Dining
6.0
Guest reviews
8.2/10
based on 5 reviews
8.3
8.3/10 based on 1010 reviews
Lisa
United States of America,
March
2025
7.4/10
Overall, my stay at Platinum Yucatan Princess was good, with beautiful surroundings and a lovely room. However, I encountered some issues with cleanliness and the seaweed on the beach that affected my overall experience. The food variety was great, yet some dishes were not as tasty as I had hoped.
Rooms
7.0
My room was spacious and well-equipped, featuring a king-size bed and daily housekeeping with fresh sheets. However, there were some maintenance issues I didn't expect in a 5-star hotel.
Service
8.0
The staff were friendly and accommodating, especially during check-in. Most services were excellent, but I noticed some inconsistencies at the reception.
Location
6.0
The resort is set back from the beach which affects ease of access. While the small bay was picturesque, I found the beach area less appealing due to sargasso seaweed.
Dining
7.0
I enjoyed the variety of food options at the buffet, but some main dishes felt overly buttery and bland. The a la carte restaurants were good, though reservations could be better managed.
Facilities
8.0
The pool areas were lovely and well-maintained, and the entertainment options were engaging, especially the shows in the evening. However, some areas were not kept as clean as I would like.
William
United States of America,
February
2025
5.4/10
My stay at the Platinum Yucatan Princess had its ups and downs. The beautiful grounds and wildlife were a highlight, but unfortunately, I faced issues with housekeeping and the food quality. Also, the beach was quite disappointing due to seaweed and aggressive raccoons. Overall, while there were enjoyable moments, I felt there were areas needing improvement.
Rooms
7.0
My room was comfortable and well-attended, but getting fresh beach towels was a hassle. I also faced some issues with broken amenities in my room.
Service
6.0
Service from housekeeping was lacking. I had to call multiple times for fresh towels and room cleaning. However, some staff members, like the bellhop Diego, were great.
Location
7.0
The resort is on a beautiful small bay, which is lovely. but the beach was not very enjoyable due to the seaweed.
Dining
6.0
I found the dining options limited and the food bland. although the breakfast buffet was enjoyable, I would have liked more flavor in the meals.
Facilities
6.0
Some facilities like the spa were okay, but the lack of a steam room was a letdown. also, the overall management of public areas could use some enhancement.
Leon
United States of America,
January
2025
6.6/10
I had a mixed experience at Platinum Yucatan Princess Adults Only. The grounds were beautiful and well-maintained, yet the overall service left much to be desired. Meals often took an unreasonably long time to arrive, and the food quality varied, lacking the high standards I expected. Overall, I found it fell short of the luxurious expectations set by its advertising.
Rooms
5.0
My swim-out room was spacious and clean. but it had a musty smell that was quite off-putting. The pillows were uncomfortable, and I couldn't regulate the room temperature.
Service
5.0
Staff seemed overworked and often unfriendly. I noticed a significant lack of basic service essentials, like replenished mini bars and timely breakfast service. It was frustrating having to ask multiple times for what should have been provided.
Location
5.0
The resort was located near the beach, which was nice. but the lack of nearby entertainment options made for dull evenings. I was able to visit the sister hotel for better overall entertainment.
Dining
5.0
The food had its moments, but overall was mediocre. Breakfast options were limited and often included leftovers from dinner. Some dining experiences were much better than others, particularly at the sister hotel.
Facilities
5.0
Facilities were limited and often poorly maintained. the gym was tiny, and my experience with room service was disappointing, taking far too long and not meeting expectations.
Beth
United States of America,
January
2025
5.0/10
I had a wonderful week at Platinum Yucatan Princess, enjoying the beautiful grounds and great daily activities. The sports park and entertainment crew were fantastic, keeping everyone engaged. However, I did experience some issues with cleanliness and beach towels, which detracted from the overall experience. Overall, it was a nice stay, but there's room for improvement. 😊
Rooms
9.0
Our Deluxe Junior Suite was spotless and spacious with a well-stocked mini fridge. The beds were super comfortable too.
Service
8.0
Service was generally good, especially from the waitstaff at the buffet and the skilled bartenders at the Salsa Bar.
Location
9.0
The resort is nestled in beautiful surroundings, facing a lush garden and close to the beach.
Dining
7.0
While the buffet had a good variety, some restaurants didn't impress, particularly the rodeo grill. However, I appreciated the allergen labeling at the buffet.
Facilities
7.0
Facilities were extensive with pools, spas, and a range of activities, but the main pool was closed at times due to cleanliness issues.
Michael
United States of America,
December
2024
7.2/10
My stay at Platinum Yucatan Princess Adults Only had some highlights, but overall, it was disappointing. The beautiful grounds and friendly staff made my experience pleasant, but the dining options were underwhelming and the service could have been better. Additionally, I faced issues with room cleanliness and maintenance that were not up to par for a five-star resort. I enjoyed some activities and entertainment, but I likely wouldn’t return due to these shortcomings. ☹️🌴
Rooms
5.0
The room I stayed in had modern furniture, but it lacked basic cleanliness, which was quite disappointing. There were patches of damage and the overall maintenance left much to be desired.
Service
5.0
While some staff were friendly and attentive, my experience at the front desk was frustrating. The dismissive attitude I encountered when addressing my concerns really impacted my stay.
Location
6.0
The resort is set back from the beach but is in a beautiful area, close to other attractions along the Riviera Maya. However, the beach itself felt neglected and small compared to others in the region.
Dining
5.0
Dining options were repetitive and lacked variety. The buffet often served cold food, and there were issues with miscommunication at the specialty restaurants. Overall, it fell short of a five-star experience.
Facilities
5.0
The facilities like pools and amenities were adequate, but the lack of shuttle services between the hotel and other areas made access inconvenient. Room service was a nice touch, though.
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